Privacy Statement

Last Updated: 30/01/2025

MACE Systems Limited is committed to protecting and respecting your privacy. This privacy statement outlines how we collect, use, and protect your personal data when you interact with our software, website, and services.

1. Information We Collect

We may collect and process the following data:

• Personal Information: Name, email address, phone number, and other contact details you provide when signing up for our services or contacting us.
• Usage Data: Information about how you interact with our software, including IP addresses, browser types, and device information.
• Customer Support Data: Records of communication, including queries and feedback.

2. How We Use Your Information

We use your data to:

• Provide and maintain our services.
• Respond to your queries or support requests.
• Improve our software and user experience.
• Comply with legal obligations.

3. Data Sharing

We will not sell your personal information to third parties. However, we may, with your express permission, share your data with trusted partners and service providers who help us deliver our services (e.g. hosting providers, payment processors) under strict confidentiality agreements.

4. Your Rights

Under applicable UK data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data, subject to legal and contractual obligations.
• Withdraw your consent for processing, where applicable.

5. Data Security

We use industry-standard security measures to protect your data. However, no method of electronic storage or transmission is 100% secure.

6. Retention Period

We retain your data only for as long as necessary to fulfil the purposes outlined in this statement or as required by law.

7. Contact Us

If you have any questions or concerns about your data, please contact us at:

Email: accounts@mace.systems

Address: MACE Systems Limited, 3 Fairfield Close, Marshfield, Chippenham, SN14 8NH, United Kingdom

8. Changes to this Privacy Statement

We may update this statement from time to time. Please review it periodically to stay informed about how we are protecting your information.